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IT Asset Management Specialist

Stewart Pakistan Private Limited

Job Summary

Stewart Pakistan Private Limited announced job openings for the position of IT Asset Management Specialist on Full Time basis located in Lahore, Punjab, Pakistan Please read the job details carefully before applying.

Job Title: IT Asset Management Specialist
Company Name: Stewart Pakistan Private Limited
Job Location: Lahore, Punjab, Pakistan
Job Type: Full Time
Job Category: IT Services and IT Consulting
Job Link Expiry: 2023-04-15
Posted on:

Job Details:

About the job

Job Description:

  • Handles day to day operations of the IT Asset Management process
  • Identifies gaps in IT Asset Management lifecycle process and provides recommendations using ServiceNow, tool integrations, or people
  • Creates documentation and user guides of IT Asset Management processes and provides training to teams involved in those processes
  • Tests and provides feedback on process changes, enhancements, or modifications
  • Ensures all requests and scheduled activities are handled per agreed SLAs
  • Assists with governance of established processes as well as ones implemented
  • Ensures IT Asset Management best practices are applied to all levels of the asset management lifecycle
  • Responsible with guidance and approval from management for setting Global Enterprise IT Asset Management Lifecycle standards for Stewart Title
  • Collaborates with support partners to improve processes
  • Creates IT Asset Management Dashboards using ServiceNow Performance Analytics to capture trending and forecasting of asset transactions
  • Delivers communication on process changes, enhancements and/or modifications
  • Creates process models, specifications, diagrams, and charts
  • Facilitates and monitors status processing of all requests

Qualifications – External

  • Ability to interact with fellow employees and participate in cross functional teams
  • Requires expanded conceptual, practical, and working knowledge of IT Asset Management discipline using ServiceNow Hardware Asset Management and Software Asset Management modules
  • Performs a range of assignments and may lead projects within own discipline
  • Participates in cross-functional projects and may lead project workstream
  • Works with limited oversight
  • Applies working knowledge of business and best practices gained through understanding of key business drivers and recognition of how own area integrates within organization
  • Acts as a resource for colleagues, provides guidance to less experienced team members
  • May lead projects with controllable risks and resource requirements
  • Works within broad guidelines and polices
  • Impacts quality of team or project objectives
  • Able to identify and solve complex problems to benefit the team and organization using a combination of application of IT Asset Management methodologies and cross-team collaboration
  • Intermediate to advanced working knowledge of tool integrations such as SCCM and ServiceNow Discovery
  • Analyzes possible solutions using technical experience, judgment, and precedents
  • Explains complex and/or sensitive information in a straightforward manner
  • Leads others to consensus
  • Bachelor’s degree in relevant field preferred
  • Requires 5-8 years of related work experience
  • At least 2 years of using ServiceNow Hardware Asset Management and Software Asset Management modules in the daily process and execution of IT Asset Management
  • ITIL Foundations or Higher Certification
  • IT Asset Management certification a plus

Job Timings:

  • 05:00 PM – 02:00 AM (Monday through Friday)

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